Queen's University Industrial Relations Centre
Queen’s University Industrial Relations Centre (IRC) is a leading provider of premium professional development programs in labour relations, human resources and organization development. Queen's IRC programs are designed for busy practitioners, delivered by subject matter experts, and grounded in adult learning principles.
As a result of continuous practitioner-focused research and 85 years of experience, we have identified the core competencies every organization development, human resources, and labour relations practitioner needs to be successful. Each of our programs focuses on one of these essential skills.
Advanced Human Resources
This individual has graduated with their Queen's University IRC Advanced Human Resources Certificate (12 Credits), and has displayed commitment to continuous learning and professional development.Advanced Labour Relations
This individual has graduated with the prestigious Queen's University IRC Advanced Labour Relations Certificate (24 Credits), and has displayed commitment to continuous learning and professional development.ALIGNING HR AND BUSINESS STRATEGY
3 CREDITS. The Linking HR Strategy to Business Strategy program complements our Advanced HR program, augmenting the core competencies of HR professionals with business acumen and skills that will both engage senior teams and earn executive-level sponsorship and support.BUILDING TRUST
2 CREDITS. Our Building Trust course uses emotional intelligence to show you how to identify the reasons behind low trust levels, understand different types of behavior in the workplace, and transform organizational culture to foster a more transparent and positive environment.CHANGE MANAGEMENT
3 CREDITS. Winning organizations are set apart by their ability to not only plan, but most importantly, to implement change. Our highly effective and popular program will hone your expertise in planning and implementing change in any type of organization, public sector, private sector, or community agency. The program is grounded in lessons from business ...COACHING SKILLS
2 CREDITS. A talented and knowledgeable workforce provides an exceptional competitive advantage in today’s global economy. Coaching plays a vital role in developing that talent and in fostering a culture that empowers, motivates and retains your future leaders. Our Coaching Skills program provides the context for coaching’s growing importance in the ...DESIGNING COLLABORATIVE WORKPLACES
3 CREDITS. Teamwork is essential to organizational success – but today, the speed of change and innovation is driving a new team structure. Leaders are now bringing together employees from across an organization to contribute to projects, and regrouping them into new teams as opportunities arise. It’s all about collaboration – not just a good practice, ...FACT-FINDING & INVESTIGATIONS
4 Credits. This customized 4-day program equips Correctional Service Canada (CSC) participants with the skills and tools to confidently and efficiently conduct workplace investigations. Through hands-on training, participants learn to pre-screen complaints, select the appropriate investigation process, conduct effective interviews, gather and assess ...
FACT-FINDING AND INVESTIGATIONS
4 CREDITS. According to research conducted by Queen’s IRC, today’s labour relations practitioners are spending an increasing amount of time — up to 25 percent of their efforts — conducting formal and informal investigations of workplace complaints. The complaints may relate to harassment, conflicts of interest, discrimination, whistle blowing, or many ...GRIEVANCE HANDLING
4 CREDITS. The number of outstanding grievances is one of the most telling indicators of the state of labour relations in a unionized environment. Considering legal costs, damage to labour-management relationships and reduced productivity, grievances can also be very expensive for both employers and unions. Like taxes, grievances are a part of the unionized ...
