- Congratulations
Queen's University IRC acknowledges thatJessica Normanhas completed the programNEGOTIATION SKILLSThe IRC commends you Jessica Norman for your commitment to expanding knowledge.July 14, 2023Alison Darling Director, Professional Programs Queen's IRCDate
Jessica Norman
5 CREDITS. If you are involved in collective bargaining, you know the complex and multi-layered dynamics at play. Whether you represent a business unit, government department, or union, you know that the organization’s strategic interests and priorities are tied to how well you do at the bargaining table. But can you implement more effective collective bargaining strategies that are true to your own style and the organization’s best interests? These and other important issues are explored in our intensive five-day Negotiation Skills program, which features expert instruction and on-the-spot coaching.
Skills / Knowledge
- Negotiation Skills
- Mediation
- Labor Management Relations
- Develop Strategic Mandates
- Collective Bargaining Strategy
- Power Dynamics
- Negotiation Simulation
- Data Analysis
- Productive Discourse
- Controlling Destructive Dynamics
- Dealing With Resistance
- Problem Solving
- Union - Management Dynamics
- Collective Agreements
Issued on
July 14, 2023
Expires on
Does not expire
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